Order Cancellation Policy

Before shipment: prepaid ready-to-wear and unstitched orders can be cancelled as long as the order has not been shipped. The full amount can be added to your Sahane wallet or refunded to your original payment method.

After shipment: once an order has been shipped it can no longer be cancelled. Within Pakistan, you can still use our Exchange & Returns policy if it applies.

Stitching orders involve cutting and customising your fabric, so different rules apply.

• Cancellation window: stitching orders can be cancelled within 24 hours of placing the order. After 24 hours, cancellation is not accepted.
• Refund eligibility: a prepaid stitching order can be refunded only if the request is made within 24 hours and the order has not entered the stitching process.
• Non-refundable: once stitching has started, the order cannot be cancelled or refunded. Stitched orders are not eligible for return or refund after delivery, under any circumstances.

• Prepaid international ready-to-wear and unstitched orders can be cancelled only if they have not been shipped.
• Orders delivered outside Pakistan cannot be cancelled after shipment.
• We do not offer returns or refunds on international deliveries.

1. Contact our Customer Care team at [email protected] or on WhatsApp within the allowed time frame.
2. Share your order number and the reason for cancelling.
3. Cancellation requests are processed during working hours only.

• The order amount can be added to your Sahane wallet immediately.
• For bank refunds, processing time depends on your bank or payment provider.
• A 5% service charge is deducted from all approved refunds to cover bank processing, administrative and handling costs of the cancellation and reversal.
• Sahane reserves the right to refuse cancellation requests that do not meet the conditions above.