Track your order

Enter your order number and the email or phone number you ordered with to see exactly where your Sahane order is.

Find your order

Your order number (for example 21073) is in the confirmation email we sent after checkout. Use the same email or phone number you ordered with.

Already have a courier tracking number? Track it with the courier

Your order’s journey

  1. Order confirmedYou’ll receive a confirmation email as soon as your order is placed.
  2. Prepared with careYour order is checked and packed at our studio. For stitched orders, we email you an estimated dispatch date when stitching starts.
  3. On its wayWe email you a tracking number the moment your parcel is handed to the courier.
  4. DeliveredYour Sahane order arrives at your door. Within Pakistan, you have 7 days to return it.

Delivery times

DestinationDeliveryFree shipping
PakistanTracked courier, nationwideFree over Rs. 12,000
United States5–8 working days (DHL, duties included)Free over $150
United Kingdom5–8 working daysFree over £115
Canada5–8 working daysFree over CA$215
Australia5–8 working daysFree over A$220
United Arab Emirates2–3 working daysFree over AED 560
Rest of the worldShown at checkoutCalculated at checkout

Delivery times are counted from dispatch and exclude weekends and public holidays. For stitched orders, we email you an estimated dispatch date as soon as stitching starts.

Questions

Where do I find my order number?

Your order number (for example 21073) is in the confirmation email we sent after checkout. If you can’t find it, check your spam folder or message us on WhatsApp with the name and phone number you ordered with.

My tracking hasn’t updated. What should I do?

Couriers usually update tracking within 24–48 hours of pickup. If there’s no movement after 2 working days, message us on WhatsApp with your order number and we’ll chase it for you.

How long do stitched orders take?

Stitched orders are made to your size, so the time depends on how many outfits are being stitched. As soon as stitching starts, we email you a written confirmation with your estimated dispatch date, and you can see it on this page too. We send your tracking number the moment it ships.

Can I change my address after ordering?

Yes, as long as the order hasn’t been dispatched. Message us on WhatsApp or email [email protected] with your order number and the new address as soon as possible.

Do international orders pay customs duties?

For the United States, duties are included with DHL delivery. For other countries, local duties or taxes may apply and are charged by the courier or customs on arrival.

Something is wrong with my order

We’re sorry. Within Pakistan you can return an order within 7 days of delivery under our Exchange & Returns policy. For anything else, message us on WhatsApp and we’ll make it right.